Returns Policy
Returns
The product if found in damaged condition or less quantity is the only way by which you can return the product . The delivery must not be accepted by the buyer at that time and a subsequent mail at shahbookcathedral@gmail.com should be done.
Damaged/Tampered Outer Packaging in Transport:
We require you to contact us within 24hrs of receiving the product on shahbookcathedral@gmail.com (preferably with pictures) or call on +91-22-24921826 between 10 am to 6 pm (except Sunday) and inform us about the damage.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the shipping company without getting a written consent from us
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account and a subsequent cheque will be issued within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shahbookcathedral@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items under any type of discount, special offer, combo or freebie scheme cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shahbookcathedral@gmail.com and send your item to: 199, Abdul Rehman Street, Mumbai - 400 003. INDIA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 199, Abdul Rehman Street, Mumbai - 400 003. INDIA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Cancellation Policy
1. Cancellation Prior Shipping
Please check the books on delivery. Do not accept the books if they are not in proper condition. Once accepted, return queries will not be accepted.
You are eligible for full refund of the purchase price in pre-paid transaction, if you cancelled the transaction before it gets shipped. We will refund the entire amount within 21 days of Credit.
2. Cancellation at the time of Delivery:
Please check the books on delivery. Do not accept the books if they are not in proper condition. Once accepted, return & cancellation requests will not be accepted.